They lost your luggage! You were bumped from the flight! The flight attendants were rude! The food was lousy! The gate agents were snippy! Because the flight was late, you missed your connection! What do you do now? COMPLAIN HERE! Unresolved air travel issues? We can fix them here, FREE!
Be sure to send your air travel complaint to the appropriate airline that has caused your distress. We’ll add your complaint to our growing statistical database which may be of interest to the airlines and the government agencies that oversee/regulate the airline industry.
You may be compensated for your troubles. You may get an apology from the airline. There’s also a chance that nothing will happen, but at least you’ve had a chance to be heard.
File a Consumer Complaint
You can certainly file a complaint to the Department of Transportation right away, however, you should give the airline an opportunity to resolve the issue. Most airlines are willing to hear what you have to say and get the problem resolved as quickly as possible. If the airline is reluctant to help you with the issue or doe not resolve the problem to you satisfaction, you can visit the official website of the Department of Transportation and file a complaint with the airline. It is required by the DOT that airlines acknowledge air travel complaints within 30 days and reply to consumers in writing within 60 days.
Here is the link to the air travel complaint form on the Department of Transportation’s official website.
To contact the Department of Transportation by mail, please send your complaint to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590
You can also reach the DOT by phone at 202-366-2220 (TTY 202-366-0511).
Once an air travel complaint is received, DOT staff will follow up with the airline within the next 60 days. All complaints will be logged in the Department’s database. The Department will publish reports about flight delays, cancellations, bumping, and mishandled baggage periodically. These reports are available to the public as a measure to ensure that airlines handle consumer complaints properly. Air travel complaints can also lead to enforceable legal actions to protect consumer rights.
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