If you’ve recently flown and airline and would like to complain about it, send us your complaint by email. Please mention the name of the airline in the subject line of your complaint, and we’ll process your message as soon as possible.
Here is what you need to know before submitting your air travel complaint.
- Describe your complaint in detail indicating names of people involved and people you have spoken with. Your name(s) or other identifying information will not be saved in our database and/or forwarded to any airline unless we are authorized to do so.
- Describe the type of compensation or settlement you want in detail.
- Now that you’ve done the hard part, go back and read your complaint before sending it to us. Is it specific and business-like? If you’re really mad and upset, cool down. Then re-type your complaint.
- Airlines won’t respond to complaints without details. If the problem is not resolved, your time will be wasted.
Do not submit your complaint more than once. Multiple submissions will not be processed.